Privacy Policy

This Privacy Policy outlines how Conquestador collects, uses, and protects the personal information of our players. We are committed to ensuring the privacy and security of our players’ data in compliance with applicable laws and regulations in New Zealand, including the Privacy Act 2020 and gambling regulatory standards set forth by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC).

1. Information We Collect

We collect various types of personal data when you register and use our services. The information we gather includes:

• Registration data: This includes your name, date of birth, address, telephone number, and email address.
• Payment details: Information related to your financial transactions, including credit/debit card details, bank account information, and other payment methods.
• Technical logs: We collect data such as your IP address, device type, browser type, and operating system to enhance your experience on our platform.
• Cookies: We use cookies and similar technologies to track user activity and enhance user experience.

2. Purpose of Data Usage

The personal information we collect is used for the following purposes:

• Account management: To create and manage your player account, including verification and login processes.
• Marketing communication: To provide you with updates, promotions, and offers related to our services, in line with your marketing preferences.
• Anti-fraud checks: To ensure the integrity and security of our platform by preventing fraud and protecting against unauthorized transactions.
• AML compliance: To comply with anti-money laundering regulations and ensure responsible gaming practices.
• KYC procedures: To verify your identity and prevent underage gambling by adhering to Know Your Customer regulations.

3. Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

• Payment providers: To process your transactions securely and efficiently.
• Verification partners: To carry out necessary identity checks in compliance with legal requirements.
• Regulatory authorities: To comply with applicable laws and regulations, we may disclose your data to relevant authorities as required.

4. User Rights

As a player, you have certain rights concerning your personal data, including:

• Right to access: You can request a copy of your personal data held by us.
• Right to deletion: You can request the deletion of your personal data, subject to certain legal obligations we may have to retain it.
• Right to restrict processing: You can request that we limit the processing of your personal data under specific circumstances.

To exercise these rights, please contact our support team for assistance.

5. Cookie Policy

Cookies are small data files stored on your device that help enhance your experience on our platform. We use two types of cookies:

• Essential cookies: These are necessary for the basic functionality of our website, allowing you to navigate and use the services.
• Analytical cookies: These help us track performance and usage patterns, enabling us to improve our platform and services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our site.

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and secure server environments.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolving disputes, and enforcing our policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email or through a prominent notice on our website.

9. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your inquiries promptly and effectively.

10. Governing Law

This Privacy Policy is governed by the laws of New Zealand. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of New Zealand.

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your continued use of our platform signifies your acceptance of any modifications or updates we may make in the future.