Terms and Conditions

Introduction and License

Conquestador is an online casino operated under license by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). The services offered include a variety of online pokies and other gambling products accessible to users in New Zealand and other permitted jurisdictions. By using our services, you agree to comply with these Terms and Conditions.

Eligibility

To play at Conquestador, you must be at least 18 years of age. It is your responsibility to ensure that gambling is legal in your jurisdiction. Access to our services is restricted in certain regions, and users from such jurisdictions are prohibited from registering and playing.

Account Rules

• Only one account is permitted per person.
• You must complete mandatory KYC (Know Your Customer) verification before accessing certain functionalities or making withdrawals.
• You are responsible for maintaining the security of your account and should not share your account details with others.
• Any misuse of accounts, including but not limited to multiple accounts or non-compliance with KYC requirements, may result in account suspension or termination.

Deposits and Withdrawals

• All transactions must comply with anti-money laundering (AML) regulations.
• Users must verify their identity and payment method before making deposits or withdrawals.
• Withdrawal requests will typically be processed within 24 to 72 hours, depending on the payment method chosen.
• Users should be aware that withdrawal times may vary based on the financial institution involved.

Prohibited Activities

Engaging in the following activities is strictly prohibited:

• Cheating or any form of fraudulent activity.
• Bonus abuse or exploitation of promotions and offers.
• Utilizing bots or automated systems to manipulate gameplay.
• Exploiting system errors or bugs for personal gain.
• Any unauthorized manipulation of games or services provided.

Limitation of Liability and Termination

Conquestador reserves the right to suspend, restrict, or permanently close accounts in cases of:

• Violation of these Terms and Conditions.
• Non-compliance with regulatory requirements or applicable laws.
• Engagement in suspicious activities that may compromise the integrity of the platform.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms that will be detailed at the time of the offer.
• Players must meet wagering requirements and other conditions to be eligible for bonus withdrawals.
• Conquestador reserves the right to modify or withdraw bonuses at its discretion.

Fair Play and Game Integrity Rules

All games and services provided by Conquestador are subject to rigorous fairness and integrity standards. This includes regular audits and compliance checks to ensure an unbiased gaming experience. Players are encouraged to report any suspected irregularities.

Fraud Prevention and Security Monitoring

Conquestador implements strict security measures to prevent fraud and maintain a safe gaming environment. Continuous monitoring systems are in place to detect and address any suspicious activity. Any fraudulent behavior will result in immediate account action.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for resolution. If the matter is not resolved satisfactorily, players may escalate the issue to the relevant regulatory authority. All complaints will be handled with the utmost seriousness and diligence.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. Any legal disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in New Zealand.

Responsible Gambling Measures and User Protection Tools

Conquestador is committed to promoting responsible gambling. Players are provided with various tools and resources to manage their gaming activities, including:

• Deposit limits to control spending.
• Time-out options to take breaks from gambling.
• Self-exclusion mechanisms for those who wish to restrict their access.

By continuing to use our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. For any questions or assistance, please reach out to the support team.